Assessment, Feedback, and Reflection
Embed two‑minute knowledge checks after each concept with immediate explanations. Replace trick questions with realistic mini‑tasks. A customer success course used quick call‑planning prompts between videos, helping learners apply frameworks before the capstone. Scores rose, but more importantly, call confidence improved in live role‑plays.
Assessment, Feedback, and Reflection
Offer precise guidance within 24 hours in cohort settings, and instant automated tips in self‑paced modules. Use feedforward prompts that suggest the next best move rather than dwelling on errors. Learners report less anxiety and faster improvements when feedback points toward an achievable next step.